Privacy Policy
This Privacy Policy applies to all services provided by Ellington-Melbourne, located in Melbourne, Victoria, Australia and reachable at info@ellington-melbourne.com.
We value the privacy of our customers and ensure that all personal information you provide to us is handled with the highest level of confidentiality and care.
1. Information We Collect
We collect personal data that you provide when placing an order, creating an account, or interacting with our website. This may include:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information
- IP address and device information
Website usage activity and browsing behaviour
2. Purpose of Data Processing
Your personal information is used for the following purposes:
- Processing and delivering your orders
- Providing customer service and support
- Sending order updates, notifications, and important service information
- Improving our website and overall shopping experience
- Fraud prevention, security monitoring, and compliance with legal requirements
3. Sharing of Personal Information
We only share your data with third parties when necessary for:
- Payment processing
- Order fulfilment and shipping
- Website hosting, analytics, and security services
We never sell personal data to external parties.
Data may only be disclosed if legally required under Australian law.
4. Data Retention
Your information is retained only for as long as necessary for:
- Fulfilling orders
- Legal and accounting obligations
- Security and fraud prevention
Data is securely deleted or anonymised once no longer required.
5. Cookies & Tracking Technologies
Our website uses cookies to:
- Enhance site performance and functionality
- Analyse browsing behaviour
- Improve marketing relevance
- Personalise the shopping experience
You may adjust cookie settings at any time in your browser.
6. Your Rights as an Australian Consumer
You have the right to:
- Access your personal information
- Request corrections
- Request deletion of your data
- Object to certain processing activities
- Request a copy or transfer of your information
To exercise your rights, contact us at info@ellington-melbourne.com
7. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us:
Business Name: Ellington-Melbourne
Location: Melbourne, Victoria, Australia
Email: info@ellington-melbourne.com