Terms & Conditions
These Terms & Conditions apply to all purchases made via the website of Ellington-Melbourne, located in Melbourne, Victoria, Australia and reachable at info@ellington-melbourne.com.
By placing an order, you agree to be bound by the following terms.
Please read them carefully before completing your purchase.
1. Applicability
By placing an order through our website, you acknowledge and agree that you fully accept these Terms & Conditions.
2. Product Information
We make every effort to accurately describe all products and provide up-to-date information.
However, occasional typographical errors, colour variations, or inaccuracies may occur.
Product images are indicative and may differ slightly due to lighting, display settings, or supplier updates.
3. Ordering & Payment
- Orders are processed only after full payment has been received.
- Available payment methods may vary depending on the customer’s location.
- It is the customer’s responsibility to verify which payment methods are supported in their region.
- Once an order is placed and processed, it cannot be cancelled, as we immediately forward orders to our international fulfilment partners.
4. Processing & Shipping
- Processing time: 1–3 business days
- Shipping time: Approximately 3–7 business days (varies by destination)
- Orders are shipped directly from our fulfilment partner in China.
- Delivery times are estimates and may vary due to customs, logistics delays, or local courier schedules.
- Ellington-Melbourne is not responsible for delays outside our control.
5. Returns & Cancellations
All return and cancellation rules are outlined in our dedicated Returns Policy.
By ordering from our store, you acknowledge that returns must follow the procedures described in that policy.
6. Liability
- We are not responsible for loss, theft, or damage during shipping if tracking information confirms delivery to the address provided by the customer.
- The customer is fully responsible for providing an accurate and complete delivery address.
- Address changes must be reported within 24 hours of ordering.
- Ellington-Melbourne is not liable for delays caused by customs, carriers, or unforeseen logistical issues.
7. Intellectual Property
All content on our website — including text, photos, graphics, product descriptions, branding and logos — is the exclusive property of Ellington-Melbourne.
It may not be copied, reproduced, distributed, or used without prior written permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@ellington-melbourne.com.
We aim to provide a response within 5 business days.
9. Governing Law
These Terms & Conditions are governed by the laws of Australia.
By using our service, you agree that any disputes will be handled under Australian jurisdiction.