Shipping & Delivery
At Ellington-Melbourne, we aim to process and deliver your order as efficiently and accurately as possible.
Below you will find all information regarding our shipping and delivery procedures.
1. Processing Time
- All orders are processed within 1–3 business days.
- Once your order has been dispatched, you will receive a confirmation email containing tracking information.
- Orders placed during peak seasons, holidays, or promotional periods may require additional processing time.
2. Delivery Time
- Estimated delivery time: 3–7 business days, depending on your location.
- Delivery may take longer due to:
- Customs inspections
- Local courier delays
- Seasonal busy periods
- Unexpected logistical disruptions
Please note that these timeframes are estimates and not guaranteed delivery dates.
3. Shipping Method & Origin
- All orders are shipped directly from our international fulfilment partner in China.
- Depending on your country’s customs regulations, import duties, VAT, or clearance fees may apply upon arrival.
- These fees are the responsibility of the customer.
4. Shipping Costs
Shipping costs are displayed during checkout and depend on:
- Package weight
- Delivery destination
- Selected shipping type
All fees, including potential surcharges, will be shown before completing your purchase.
5. Responsibility During Shipment
- Once tracking information shows that a package has been delivered to the address provided by the customer, Ellington-Melbourne is no longer responsible for loss, theft, or misplacement.
- The customer is fully responsible for providing the correct and complete shipping address.
- Address errors or changes must be reported within 24 hours of placing the order.
- If the customer enters an incorrect address, all resulting costs or delays are their responsibility.
6. Contact Information
For any questions regarding shipping or delivery, please contact us at:
📧 info@ellington-melbourne.com
Ellington-Melbourne — Customer Support